At bos911, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you hold over your information as a registered member of Malaysia's trusted online casino and sports betting platform.
bos911 ("bos911", "we", "us", or "our") operates the online gaming and sports betting platform accessible at bos911.click. We are committed to handling the personal data of all users — including registered members, visitors, and prospective players from across Malaysia — in a transparent, lawful, and responsible manner.
This Privacy Policy ("Policy") sets out in detail how bos911 collects, receives, uses, stores, shares, transfers, and otherwise processes personal data in connection with the bos911 platform and all associated services. It also describes the rights available to you as a data subject and how you may exercise those rights.
This Policy applies to all personal data processed by bos911, whether collected through account registration, payment transactions, customer support interactions, platform usage, or any other means of engagement with bos911's services. By accessing the bos911 platform or creating a member account, you acknowledge that you have read and understood this Policy.
This Policy is written in English and was last revised on 1 January 2026. Where any translated version of this Policy conflicts with the English text, the English version shall take precedence. This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy.
"Personal Data" means any information relating to an identified or identifiable natural person ("data subject"), including but not limited to name, identification number, contact details, financial information, and online identifiers.
"Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
"Data Controller" means bos911, which determines the purposes and means of processing your personal data.
"Data Processor" means any third party that processes personal data on behalf of bos911 under a data processing agreement, including payment providers and KYC verification services.
"User" / "You" means any individual who accesses, registers on, or interacts with the bos911 platform in any capacity.
"KYC" means Know Your Customer — the identity and age verification process mandated by applicable gaming regulations, requiring users to submit valid identification documents before certain services, including withdrawals, may be accessed.
bos911 collects only the personal data that is necessary to provide you with a safe, compliant, and high-quality gaming experience. The categories of personal data we may collect are described in the table below:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad number or passport number, nationality | Account registration; KYC verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru) | Account registration; support interactions |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records in MYR | Payment processing; withdrawal verification |
| Identity Verification Documents | Scanned copy of MyKad or passport; utility bill or bank statement for address verification; selfie with identity document | KYC verification process |
| Technical & Usage Data | IP address, browser type, device identifier, operating system, login timestamps, pages visited, game sessions, bet history | Automatically upon platform access |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Marketing Preferences | Communication opt-in or opt-out status; preferred promotional categories | Account settings; registration form |
bos911 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where directly relevant to responsible gambling assessments and only with your consent.
bos911 collects personal data through the following means:
Data you provide directly to bos911 when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact our support team via live chat or email, or participate in any promotion or survey.
Technical data collected automatically when you access the bos911 platform, including IP address, device information, browser type, session duration, and in-platform activity logs. This data is collected via server logs, cookies, and similar tracking technologies as described in Section 8 of this Policy.
Data received from third-party service providers engaged by bos911, including:
bos911 processes your personal data for the following clearly defined purposes:
To create, maintain, and administer your bos911 member account, including verifying your identity and age in accordance with the 21+ age requirement, and providing you with access to our services.
To process deposits and withdrawals via supported Malaysian payment methods, verify payment details, and maintain accurate financial records in MYR for your account.
To fulfil our obligations under applicable gaming regulations, anti-money-laundering laws, KYC requirements, and international sanctions screening obligations.
To detect and prevent fraudulent activity, account abuse, bonus abuse, money laundering, and unauthorised access to your account or the bos911 platform.
To respond to your queries, resolve disputes, and provide technical assistance via our 24/7 live chat and email support channels.
To analyse usage patterns, game performance, and platform behaviour in order to improve the bos911 user experience, optimise our game library, and develop new features.
To monitor gaming behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and provide appropriate intervention or support resources where necessary.
To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw consent at any time by updating your communication preferences in your account settings.
bos911 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
bos911 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary:
We share necessary financial and identity data with payment processors — including e-wallet providers (Touch 'n Go, Boost, GrabPay), banks (Maybank, CIMB, Public Bank, Hong Leong Bank), DuitNow, FPX, 7-Eleven CLiQQ, and USDT TRC20 transaction processors — solely for the purpose of processing your deposits and withdrawals.
Identity documents and verification data are shared with licensed KYC verification service providers and anti-money-laundering screening services engaged by bos911 under formal data processing agreements.
bos911 may disclose personal data to gaming regulators, financial intelligence units, or law enforcement authorities where required to do so by law, court order, or regulatory direction. Such disclosures will be made strictly in accordance with applicable legal requirements.
Personal data may be shared with bos911 affiliated entities and carefully selected third-party service providers who assist in operating the platform — including cloud hosting providers, IT security firms, and customer support software vendors. All such providers are bound by contractual confidentiality and data protection obligations.
Our commitment: bos911 never sells your personal data. All third parties with whom we share data are contractually required to use it only for the specific purpose for which it was shared and to maintain appropriate security standards.
bos911 uses cookies and similar tracking technologies to enhance platform functionality, analyse usage patterns, and support security operations. Cookies are small text files placed on your device when you visit the bos911 platform.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bos911 platform, including your ability to stay logged in or access certain game features.
bos911 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention guidelines apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | Regulatory and legal compliance |
| Financial transaction records | 7 years from transaction date | Anti-money-laundering obligations |
| KYC verification documents | 5 years from account closure | Gaming licence requirements |
| Customer support records | 3 years from last interaction | Dispute resolution and service improvement |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
| Technical and usage logs | Up to 12 months | Security monitoring and fraud prevention |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with bos911's data destruction procedures.
bos911 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While bos911 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact our 24/7 live support team immediately.
As a user of the bos911 platform, you hold a number of rights in relation to your personal data. bos911 is committed to facilitating the exercise of these rights promptly and without undue complication.
You have the right to request a copy of the personal data bos911 holds about you. We will provide this information within a reasonable timeframe upon receipt of a verified request.
You have the right to request that inaccurate or incomplete personal data held by bos911 be corrected. You may update many details directly through your account dashboard. For changes to identity documents, please contact support.
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, and where no overriding legal obligation requires continued retention. Note that regulatory obligations may require bos911 to retain certain data for specified periods notwithstanding an erasure request.
You may request that bos911 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
Where processing is based on consent or contractual necessity, and is carried out by automated means, you may request that bos911 provide your personal data in a structured, commonly used, machine-readable format.
You may object to the processing of your personal data where bos911 relies on legitimate interests as the legal basis, or where processing is carried out for direct marketing purposes. Objections to direct marketing will be honoured immediately.
Where processing is based on consent (primarily for marketing communications), you may withdraw your consent at any time by adjusting your notification preferences in your bos911 account settings or by contacting our support team.
To exercise any of these rights, please contact bos911 via live chat on the platform or by email at the address provided in Section 16 of this Policy. We may need to verify your identity before processing certain requests.
The bos911 platform is strictly intended for adults aged 21 years and above. bos911 does not knowingly collect, process, or store personal data from any individual under the age of 21. The KYC verification process is designed to enforce this age restriction and requires the submission of a valid government-issued identity document confirming date of birth.
If bos911 becomes aware that personal data has been collected from an individual under the age of 21 without verifiable parental consent, we will immediately suspend the account, delete the relevant data, and take appropriate corrective action. If you believe a minor has registered on the bos911 platform, please notify us immediately via live chat.
bos911 may transfer your personal data to data processors or service providers located outside of Malaysia where necessary to deliver our services — for example, to cloud infrastructure providers or international KYC verification services.
Where such transfers occur, bos911 ensures that appropriate safeguards are in place to protect the security and integrity of your data, including contractual data protection clauses, transfer impact assessments, and — where applicable — reliance on jurisdictions recognised as providing adequate levels of data protection.
The bos911 platform may contain references to third-party payment providers and services. This Privacy Policy applies solely to data processed by bos911 and does not cover the privacy practices of third-party services you may interact with during the deposit or withdrawal process, such as your bank's online portal or your e-wallet application.
bos911 recommends that you review the privacy policies of any third-party service providers before submitting personal data to them. bos911 is not responsible for the data handling practices of third-party platforms or service providers.
bos911 reserves the right to update, modify, or replace this Privacy Policy at any time. When we make changes, the revised Policy will be published on this page with an updated "Last updated" date. Material changes that significantly affect how we process your personal data will be communicated to registered users via email or an in-platform notification where reasonably practicable.
Your continued use of the bos911 platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bos911 processes your personal data, please contact us using the channels below:
Available 24 hours a day, 7 days a week, directly through the bos911 platform dashboard. This is the fastest route to our Data Privacy team — typical response time is under 2 minutes.
For written privacy enquiries and data subject requests, contact us at: [email protected]
When submitting a data subject rights request, please include your registered email address and a brief description of your request so we can verify your identity and process your request as efficiently as possible. We will acknowledge all privacy requests within 5 business days.
Privacy At a Glance
Six plain-language commitments that summarise how bos911 handles your personal data.
bos911 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to provide, improve, and secure the bos911 platform and its services.
All data transmitted between your device and bos911 — including payment details, login credentials, and KYC documents — is protected by bank-grade 256-bit SSL/TLS encryption at all times.
bos911 members have the right to access, correct, restrict, port, and request deletion of their personal data at any time. Contact our 24/7 live support team or email us to exercise any data subject right.
We collect only the personal data that is strictly necessary for each processing purpose. We do not collect excessive data and we do not retain data beyond its defined retention period.
KYC verification is conducted by licensed third-party verification providers under strict data processing agreements. Your identity documents are handled with the highest level of confidentiality and security.
Our support team is available around the clock to handle data privacy queries, subject access requests, and concerns about how your personal data is being processed. Response within 5 business days for formal requests.
bos911 is built on trust. Whether you're depositing via Touch 'n Go eWallet in Petaling Jaya, betting on Liga Super Malaysia from Johor Bahru, or spinning jackpot slots from Penang — your data is handled with the same rigour we apply to every aspect of the platform. Questions? Our team is here 24/7.